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FAQ

Most frequent questions and answers

If you’re not 100% satisfied with your Zedada order, simply return it within 30 days of purchase and we’ll replace your item or give you a refund for the value of the product, no questions asked.

Please note that Zedada’s Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped. Click here for more information on our return policy.

You may cancel an order by mail [email protected] or via the contact form below between 9:00AM-6:00PM PST Monday-Friday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.

Zedada ships most orders received before 6PM PST (M-F) within 1-3 business days.* Orders received on Friday (after 6PM PST), Saturday or Sunday will be shipped on Monday.

Please note that your shipments may arrive in their original retail boxes, which reveal the item that was ordered.

UK 7-14 Business Days
EU 12-18 Business Days
US 7-14 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate

For more shipping information please see our Shipping Policy page.

Once your item is shipped, you will receive a shipping confirmation email containing a link to our order tracking page. This page provides you with a tracking number and a link to the shipping carrier’s tracking page.

You may also visit our order tracking page and input your order number and billing zipcode to obtain the same info.

We also provide DHL/UPS Express shipping method, The shipping charges are $39.00 for order below $200.00. Orders over $200.00 have free shipping, the shipping times around 3-8 Business Days.. Options and pricing are presented during the checkout process. You can also email us at [email protected] for more information.

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages. *We highly encourage customers to register an account with us to keep track of their order.
We accept payments in U.S. dollars. If you are making payments in other currencies, the bank may charge a remittance conversion fee. Please consult your bank.

We accept payment by PayPal.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. Any third party cannot read your order’s encrypted information, name, address, credit card, or bank details. Credit card payments will also be verified through the 3D secure procedure.

Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. That is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and log in to complete your purchase accordingly. We accept PayPal payments. When you checkout with PayPal, you will be redirected to the PayPal payment page, where you have two options:

1. If you have a PayPal account, you can confirm your payment by logging in with your PayPal username and password.

2. If you don’t have a PayPal account, you can click the “Pay with Debit or Credit Card” button, and you’ll be redirected to a secure page to complete your payment via PayPal without creating an account.

 

Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an “Alternate Shipping Address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

 

All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order.

We respect the privacy of our users. Our privacy policy can be found here.

 

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

Zedada is committed to customer satisfaction and we are always happy to hear from our customers!

Contact us or email us: [email protected] (9:00AM-7:00PM PST Monday-Friday.) or Contact us via the contact form below. Every effort is made to respond to emails and voice mails within one business day.

It is easier to contact us, please fill in more detailed information, so that we can serve you better!

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